General Motors Centre - Oshawa, Ontario

HOW YOU DOIN?

COMCAST-SPECTACOR CREATES NEW CUSTOMER SERVICE PHILOSOPHY

How you doin? That’s a simple question, right? There is more to the phrase than you think. How You Doin? is a philosophy that has been adopted by Global Spectrum Facility Management, operators of the General Motors Centre. All of the employees at the General Motors Centre will greet their customers with a ‘How You Doin?’ and a smile.

WHO does ‘How You Doin?’ affect

All of the General Motors Centre’s customers
Global Spectrum Facility Management staff at the General Motors Centre

WHAT does ‘How You Doin?’ include

Treating customers the way that they want to be treated
Going above and beyond our customers’ expectations
Allowing our customers to get the most out of their experience

WHERE does ‘How You Doin?’ take place

Where ever employees and customers come in contact
On the telephone
At the box office
In the concourse
While the customer is finding their seat

WHY does ‘How You Doin?’ happen

Lets customers know that we are glad that they have come to visit
Allows employees to make a lasting impression on the customers of the General Motors Centre
Ensures that customers have an enjoyable experience