The General Motors Centre is located at 99 Athol Street East, in the heart of downtown Oshawa.

When purchasing tickets in person, we accept all forms of payment, including Cash, Debit, Visa, MasterCard and AMEX.

When purchasing food and beverage inside the venue, only Cash is accepted at the concession stands, and cash or credit cards are accepted inside Prospects Bar & Grill.

There are two ATM’s located inside the General Motors Centre, one located behind section 102 and the other located behind section 111.

If you are in need of assistance while at the General Motors Centre, please visit our Fan Services booth located behind section 102, or simply ask one of our friendly staff members for help.

Accessible seating is located throughout the building; availability depends on the event and location of the stage. Please contact 905-438-8811 for assistance in purchasing these seats. For additional Accessibility information please visit our Accessibility Page.

Hearing assistance devices are available for most events and can be accessed at Fan Services while supplies last. A valid Driver’s License or Credit card will be held for the loan of this equipment.

For additional Accessibility information please visit our Accessibility Page.

All service animals are welcomed at the General Motors Centre. Please notify your ticket seller at time of purchase if an aisle seat is required for your service animal. Proper paperwork must be presented when entering the building with a service animal.

For additional Accessibility information please visit our Accessibility Page.

Join the General Motors Centre Backstage Pass for FREE and receive the “Entertainment Guide” e-mail newsletter, full of event announcements, contests, special offers, and most importantly, pre-sale passwords so YOU can purchase your tickets before the general public.

Your Backstage Pass will keep you informed on all special events visiting the General Motors Centre, and will provide you with access to the best seats when available. Be the first to know; click here to join now!

To purchase tickets to a General Motors Centre Event, Oshawa Generals, Oshawa Power, or CLAX Lacrosse game please visit the General Motors Centre Box Office, call 1-877-436-8811, or visit the United Way Information Kiosk at the Oshawa Centre.

The Box Office is located inside Gate 1. Gate 1 faces the North West corner of the building; at the Athol and Mary street intersection.

When purchasing tickets in person at the Box Office, all forms of payment are accepted, including Cash, Debit, Visa, MasterCard, and AMEX.

Will Call is located at the General Motors Centre Box Office. When purchasing tickets online or by phone, you have the option to pick up your tickets at Will Call, instead of receiving them in the mail. You will need to present your photo identification in order to claim your tickets.

Resale sites often claim to have tickets before the public on sale. You may notice that no section, row or seat numbers are mentioned because their agents have been unable to purchase at that point.

We strongly discourage our fans from purchasing on any third party website, and urge you to buy directly from the General Motors Centre website, call centre number, or in person at the General Motors Centre Box Office or the United Way Information Kiosk at the Oshawa Centre.

Fraudulent tickets presented at an event as the result of a third party purchase will not be honoured, and no compensation will be given.

Convenience fees are payable on each ticket and cover the operational costs to our ticketing company New Era Tickets.

Convenience fees are ALWAYS applicable on ALL sales via online, by phone or at the United Way Information Kiosk at the Oshawa Centre, but depending upon the promoter, and the set up of the event, may not always apply to Box Office sales.

It is advantageous to purchase your tickets in person at the box office as the fees will ALWAYS be less than other methods of purchasing.

When an event goes on sale, all customers are essentially competing for available inventory; purchasers online, who phone the call centre, and those who line up at the General Motors Centre Box Office or at the Oshawa Centre Kiosk.

Customers purchasing tickets online can keep items in their “shopping cart” and then decide not to purchase them, which would release those tickets for sale. The promoter of the event may also decide to open up additional inventory at any given time.

Ticket refunds and exchanges are not permitted.

Please contact the Box Office directly at 905-438-8811 with questions or concerns regarding accessible seating. We will accommodate patrons to the best of our ability, as availability varies from event to event.

For most events, when purchasing in the accessible sections, patrons will be limited to purchasing one Accessible Seat plus one Companion seat.

All sales are final. Ticket refunds and exchanges are not permitted.

For most General Motors Centre events, a child under two does not require a ticket as long as s/he sits on an adult’s lap. This may change from event to event, please contact the Box Office at 905-438-8811 with questions.

If you are having difficulty obtaining the required number of tickets or any tickets at all for your desired event, it is most likely that there are no available tickets at the present time. Fans are welcome to call the Box Office at 905-438-8811 to check for availability, but please note the Box Office does not take phone orders.

We encourage fans to continue checking back, in case any tickets become available.

Group discounts are available on select General Motors Centre events. For a list of events that are offering group discounts, please visit our Group Sales page, or contact the Group Sales Department at groupsales@generalmotorscentre.com.

To receive information on group discounts for Oshawa Generals games, please contact jhickman@oshawagenerals.com.

To receive information on group discounts for Oshawa Power or CLAX Lacrosse games, please contact groupsales@generalmotorscentre.com.

Yes; Accessible parking is available on Red Tilson Lane, which is located on the West Side of the building, just off Bruce Street.

The General Motors Centre does not have public parking on site, however, there is City of Oshawa parking available within the vicinity of the venue. Parking on the street is free after 6:00pm on weekdays and all day on weekends.

For additional information on parking, please visit our Parking & Directions page.

For the safety and security of our guests, the following is not permitted inside the General Motors Centre:

• Cameras with lenses less than 35mm are permitted into the arena, providing they do not obstruct the view of other fans. Professional cameras or other audio and visual equipment, including recording devices, are not allowed to be brought in to the arena unless the user has the appropriate working media credential. Personal photography or video may not be used to reproduce the event for commercial purposes. Please note that this camera policy is subject to change for any event based on the requests of the teams or promoters. Additionally, the General Motors Centre staff reserves the right to restrict use of other types of cameras should they feel the quality and/or type of camera fail to protect the artist and/or venue's interests.

• Outside Food & Beverage of any kind (unless approved through management)

• Brooms, Broomsticks, or any large pole or stick of any kind

• Large Bags or Backpacks (must be checked at Fan Services)

• Large flags, banners (dependant on whether or not it affects other guests ability to enjoy their fan experience)

• Any form of Noisemaker or Air Horn

• Pets, with the exception of service animals

• Weapons of any kind

• Flares, smoke bombs, sparklers, fireworks, flammable and/or explosive materials of any kind

• Bikes, inline skates, skateboards, scooters, in-line shoes (shoes with wheels in the heels)

• Any missile/projectile like objects

• Illegal drugs and any other illegal substances

• Laser pointers

• Battery powered devices, such as goal light helments

• Un-approved pamphlets, handouts, advertisements, banners, posters, signs etc.

• Frisbees or inflated balls of any kind

• Strollers or baby seats may not be taken into the stands or left in section entrances. Please see Fan Services for assistance with these items.

• The General Motors Centre is a smoke free facility. Fans must have their ticket scanned at the gate to smoke; the fans must have their ticket scanned in to be allowed re-entry. Electrical cigarettes or cigars are prohibited inside the facility.

• Any item deemed offensive, and/or dangerous by management that may not be listed above

Fans found in possession of the above-mentioned items will be asked to remove the item from the facility or dispose of it. Fans who refuse to comply may be ejected from the facility and may be subject to arrest. Management reserves the right to handle each occurrence on a case-by-case basis. All bags, jackets, and guests are subject to search upon entering the facility.

Global Spectrum Facility Management at the General Motors Centre reserves the right to refuse entry to any guests that attempt to enter under the influence of any intoxicant. Global Spectrum holds no legal responsibility to any items that are lost or stolen during events.

Some events such as concerts and other sanctioned events may have additional prohibited items or a different camera policy. For specific information, please contact Fan Services prior to the event at 905-438-8881.

Cameras with lenses less than 35mm are permitted into the arena, providing they do not obstruct the view of other fans. Professional cameras or other audio and visual equipment, including recording devices, are not allowed to be brought in to the arena unless the user has the appropriate working media credential.Personal photography or video may not be used to reproduce the event for commercial purposes.

Please note that this camera policy is subject to change for any event based on the requests of the artists, artist management, promoters, or teams. Additionally, the General Motors Centre staff reserves the right to restrict use of other types of cameras should they feel the quality and/or type of camera fail to protect the artist and/or venue's interests.

The General Motors Centre is a nut free facility; we prohibit outside food and beverage as a safety precaution for those with allergies. In addition, under licensing with the AGCO we are responsible to regulate the sale, service, and consumption of beverage alcohol; by restricting outside food and beverage we are in adherence with the AGCO.

The General Motors Centre has put together menus that appeal to all tastes. All Fans are welcome to visit our concessions stands on the main concourse and Prospects Bar and Grill to satisfy their appetites.

Generally doors open one hour prior to each event. Please be sure to check the event information page on our website prior to attending, to ensure you know the correct time.

During an event, items that are lost or found will be given to Fan Services. At the end of the event, unclaimed lost and found items are stored at the Box Office.

You are not allowed to smoke inside the General Motors Centre, however, you may exit any one of our three gates to smoke outside. Please be sure to exit at one of our three gates, so our staff can scan your ticket out, and scan it back in once you re-enter. If you do not get your ticket scanned out, you will have difficulty re-entering the building.

To purchase merchandise during an event, please ask one of our friendly staff for the merchandise location. Merchandise selling locations are dependant on the event set-up.

You may re-enter the General Motors Centre once you have left. Please be sure to exit at one of our three gates, so our staff can scan your ticket out, and scan it back in once you re-enter. If you do not get your ticket scanned out, you will have difficulty re-entering the building.

There are 23 Private Suites with accommodations for 10-18 guests and can be rented on a per event basis or leased for a term. The four Group Suites with accommodations for 20-40 guests can only be rented on a per event basis.

Please visit our Suites page for additional information.

The General Motors Centre offers many different food options.

Our in-house restaurant, Prospects Bar and Grill, is open two hours prior to every event. Reservations can be made by calling 905-743-0881.

Concession stands are available on the main concourse and are open throughout the General Motors Centre during events.

Please visit our Food Services page to view what specific food items are available.

Prospects Bar and Grill opens two hours prior to all events. For a reservation or any questions concerning Prospects Bar and Grill please call 905-743-0881.

The Dinner Package option is offered on select shows at the General Motors Centre and includes a three-course dinner prior to the event as well as your event ticket. Dinner Packages can be reserved prior to the public on-sale and is a great way to ensure spectacular seating.

For a list of events that are offering Dinner Packages, please visit our Dinner Package page, or contact the Group Sales Department at groupsales@generalmotorscentre.com.

Acceptable forms of photo I.D. at the General Motors Centre are:

• Valid Driver’s License
• Age of Majority Card
• Armed Forces Card
• Passport
• Canadian Citizenship Card

NOTE: the Ontario Health Card is not an acceptable form of I.D. with respect to alcohol at the General Motors Centre.

To watch an event from Prospects Bar and Grill you must purchase a table, which are sold in groups of four. These tickets can only be purchased by calling 1-877-436-8811 or by visiting the General Motors Centre Box Office.